Transport & Allowances Officer - Grade C

Transport and Allowances Officer

Who You Are

You are an organized and detail-oriented professional with strong customer care skills and the ability to manage multiple tasks efficiently. You have experience in administrative roles, particularly with a focus on customer service and data management. You are capable of making evidence-based decisions clearly and tactfully.

What the Job Involves

The role involves providing administrative and customer-focused support to ensure efficient and effective services within the School Transport & Allowances Team. You will undertake various administrative tasks, including HR administration for Passenger Assistants, processing applications and eligibility checks for free school meals, conducting DBS checks for school transport drivers, and managing invoices and payments. You will be a reliable contact point for the public, school staff, and local authority staff, and work closely with the Transport Officer to maintain and implement transport routes.

Skills

• Ownership of issues through to resolution
• Processing basic service requests
• Strong customer care skills and initiative
• Clear communication skills
• Numeracy skills for accurate calculations
• Literacy skills, including spelling, grammar, punctuation
• Criteria-based decision-making using evidence
• Team-working skills
• Effective time management and punctuality
• High accuracy and attention to detail