Housing Officer (LBR07)

Who You Are

The ideal candidate is a resilient self-starter, capable of thinking on their feet in diverse and often challenging situations. You relish a challenge, are able to handle confrontation, and possess a keen attention to detail. Creativity and a demonstrable ability to develop solutions to assist residents are key attributes. You should be comfortable with out-of-hours meetings and lone working. A daily use of a car and a full driving license is essential.

What the Job Involves

This full-time temporary role, based at the Orchard Housing Office, requires a 36-hour work week for one year starting as soon as possible. Key responsibilities include:

• Identifying vulnerable residents and collaborating with partner agencies to ensure safe living conditions and sustainable tenancies.
• Handling all areas of Tenancy Management: successions, assignments, mutual exchanges, and legal issues, including preparing statements, court presentations, boundary disputes, and property damage cases.
• Effectively managing anti-social behavior through proactive case management, negotiation, solution finding, victim updates, and maintaining detailed records.

Skills

• Resilience and self-starting ability
• Strong problem-solving skills
• Attention to detail
• Ability to manage confrontation
• Creativity in developing solutions
• Effective communication skills
• Full driving license and daily use of a car