Housing Solutions Assistant

Who You Are

You are a dedicated individual passionate about preventing homelessness and have a comprehensive understanding of housing legislation. With experience in working with a diverse range of customers, you are proactive, solution-focused, and committed to delivering high-quality housing advice services. You possess excellent interpersonal and communication skills, enabling you to build trust and work effectively with both customers and colleagues. You are creative and innovative in problem-solving, able to work under pressure, and demonstrate a flexible approach to achieving positive outcomes for those in need.

What the Job Involves

The role of Housing Solutions Assistant involves undertaking a training program to manage and deliver statutory housing investigations and assessments for households approaching the council with housing needs. The position focuses on preventing homelessness through advising and providing housing solutions in accordance with relevant legislation, such as the Housing Act 1996 and the Homelessness Reduction Act 2017. This position requires the ability to handle complex cases, develop personalized housing plans, and liaise with a range of internal and external stakeholders to secure sustainable accommodation solutions. Candidates will ensure accurate records and provide advice on housing options, maintaining compliance with all statutory requirements.

Skills

• Analytical skills
• IT literate
• Effective communication
• Excellent interpersonal skills
• Problem solving and negotiation
• Ability to work under pressure
• Customer service excellence
• Understanding of equal opportunity issues
• Ability to work independently and within a team