Leasehold Services Manager WCR 3 BASE

Who You Are

You are an experienced Leasehold Services Team Manager with a proven track record in providing strong operational leadership across leasehold service functions. Your technical expertise in leasehold matters is complemented by your confident people-management skills. You have prior experience in the leasehold sector and have managed a small team, handling both complex enquiries and statutory processes.

What the Job Involves

This role involves managing a small team to ensure high-performance and professional delivery of leasehold services across Westminster borough. Key responsibilities include leading and supporting the Leasehold Services Team, managing complex enquiries and complaints, overseeing sublet management, invoice processing, and service charge billing. The role also encompasses financial responsibilities like income collection, stakeholder engagement, cross-council collaboration, and acting as a senior escalation point for sensitive cases. Your work will support the Council’s statutory and financial responsibilities while striving to improve the overall quality and compliance of leasehold services.

Skills

• Strong communication skills, both written and verbal
• Ability to work confidently in person across Council locations
• Strong knowledge of leasehold legislation, billing processes, and customer service requirements
• Confident in using Office 365
• Strong organisational skills with the ability to manage competing priorities